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Find help by error code
Enter the error code from your app (REPC-xxxx) or a symptom to see where the error occurred and what to check.
36 results
Unclassified error
Note the code, failed stage and reason in the error window, or take a screenshot.
REPC-1001Sign-in failed or required
Check that you are signed in to the account used for the PC you want to access.
REPC-1002You do not have permission to connect or perform this action
Check that you are signed in to the account used for the PC you want to access.
REPC-1003Server request failed
Check that you are signed in to the account used for the PC you want to access.
REPC-1004Remote PC is unavailable
Check that you are signed in to the account used for the PC you want to access.
REPC-1005Connection approval failed
Check that you are signed in to the account used for the PC you want to access.
REPC-1006Connection approval timed out
Check that you are signed in to the account used for the PC you want to access.
REPC-1007Invalid server response
Check that you are signed in to the account used for the PC you want to access.
REPC-1008Verify your new login network
Check that you are signed in to the account used for the PC you want to access.
REPC-2001Could not find a direct connection route
Check that both PCs have internet access and the remote PC is powered on.
REPC-2002Direct UDP connection failed
Check that both PCs have internet access and the remote PC is powered on.
REPC-2003UDP connection attempt timed out
Check that both PCs have internet access and the remote PC is powered on.
REPC-2004Secure handshake timed out
Check that both PCs have internet access and the remote PC is powered on.
REPC-2005Could not verify the host identity or session authorization
Check that both PCs have internet access and the remote PC is powered on.
REPC-2006Local UDP port is unavailable
Check that both PCs have internet access and the remote PC is powered on.
REPC-2007The connection ended unexpectedly
Check that both PCs have internet access and the remote PC is powered on.
REPC-2008The remote connection ended because session authorization could not be renewed
Check that the remote PC can reach the internet and the airdesk server.
REPC-3001Could not start the remote screen renderer
Check that the display you want to use is connected to the remote PC and powered on.
REPC-3002Could not start the video decoder
Check that the display you want to use is connected to the remote PC and powered on.
REPC-3003Could not capture the remote PC screen
Check that the display you want to use is connected to the remote PC and powered on.
REPC-3004Video encoding failed on the remote PC
Check that the display you want to use is connected to the remote PC and powered on.
REPC-3005Virtual display operation failed
Check that the display you want to use is connected to the remote PC and powered on.
REPC-3006The first video packet has not arrived
Check that the display you want to use is connected to the remote PC and powered on.
REPC-3007The first video frame is incomplete
Check that the display you want to use is connected to the remote PC and powered on.
REPC-3008Video decoding failed or stalled
Check that the display you want to use is connected to the remote PC and powered on.
REPC-3009Decoded video is not showing on screen
Check that the display you want to use is connected to the remote PC and powered on.
REPC-4001Audio operation failed
Check whether the speaker, mouse, keyboard or gamepad works outside the remote session.
REPC-4002An input operation failed
Check whether the speaker, mouse, keyboard or gamepad works outside the remote session.
REPC-4003Virtual gamepad error
Check whether the speaker, mouse, keyboard or gamepad works outside the remote session.
REPC-4004Operating system permission is required
Check whether the speaker, mouse, keyboard or gamepad works outside the remote session.
REPC-5001Could not start the remote process
Save any ongoing work, then close and reopen the app.
REPC-5002Remote process exited before the first frame
Save any ongoing work, then close and reopen the app.
REPC-5003Stage completion was not reported in time
Save any ongoing work, then close and reopen the app.
REPC-5004Could not apply the settings
Save any ongoing work, then close and reopen the app.
REPC-5005Local file or interprocess communication failed
Save any ongoing work, then close and reopen the app.
REPC-5006Could not start the host
Save any ongoing work, then close and reopen the app.