Start with these checks
- Sign in again in the AirDesk app on this computer.
- If your account or security settings changed, refresh the computer list after signing in and try again.
Advanced diagnostics · for administrators and support
Sign in again in the AirDesk app on this computer. If your account or security settings changed, refresh the computer list after signing in and try again.
The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.
The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.