Start with these checks
- Look for the sign-in verification email in your inbox and spam folder.
- Confirm that you requested the sign-in, approve it, then return to the original device and sign in again.
Advanced diagnostics · for administrators and support
Look for the sign-in verification email in your inbox and spam folder. Confirm that you requested the sign-in, approve it, then return to the original device and sign in again.
The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.
The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.