Start with these checks
- The realtime connection is still getting ready. Wait briefly and try again.
- If it stays in this state, check your internet connection and restart the app.
Advanced diagnostics · for administrators and support
The realtime connection is still getting ready. Wait briefly and try again. If it stays in this state, check your internet connection and restart the app.
The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.
The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.