Start with these checks
- Changing a computer tier requires Pro or higher.
- Check your account plan and its active term on the website before changing the computer tier.
Advanced diagnostics · for administrators and support
Changing a computer tier requires Pro or higher. Check your account plan and its active term on the website before changing the computer tier.
The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.
The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.