Start with these checks
- The online MCP call could not reach the region where your account is stored, and it was not counted toward your usage.
- Wait a moment and retry the same call. Reusing the same Idempotency-Key returns the result without running the call twice.
- If it keeps failing, check the AirDesk status notice or contact support@airdesk.co.kr.
Advanced diagnostics · for administrators and support
The online MCP call could not reach the region where your account is stored. The call was not counted toward your usage. Wait a moment and retry the same call.
The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.
The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.