Start with these checks
- A value in the AI app's connection request is not in an accepted format.
- Start connecting AirDesk again from the AI app.
Advanced diagnostics · for administrators and support
A value in the AI app's connection request is not in an accepted format. Start connecting AirDesk again from the AI app.
The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.
The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.