Start with these checks
- Check the original and destination computers if you copied the app profile or migrated it.
- Use the original device profile. If the device identity remains in conflict, contact support before registering it again.
Advanced diagnostics · for administrators and support
Check the original and destination computers if you copied the app profile or migrated it. Use the original device profile. If the device identity remains in conflict, contact support before registering it again.
The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.
The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.