Start with these checks
- The server did not accept one of the values in the API key form.
- Check the name, access, expiry and PC fields in the form, then try again.
Advanced diagnostics · for administrators and support
The server did not accept one of the values in the API key form. Check the name, access, expiry and PC fields in the form, then try again.
The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.
The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.