Start with these checks
- The AI app's registration or its return address is not valid.
- Start connecting AirDesk again from the AI app.
Advanced diagnostics · for administrators and support
The AI app's registration or its return address is not valid. Start connecting AirDesk again from the AI app.
The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.
The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.