Review the person requesting access
Review the requester, agree to the connection terms and approve on this PC.
PORTABLE SUPPORT
No installation.
Help, right away.
Run Support on the Windows PC that needs help. Share your code without signing in, then accept the connection yourself.
Windows administrator approval (UAC) is required to run Support.
AirDesk Support
Ready to share your screen
Ready to receive help
Share this number with the person helping you.
123 456 789Example number · issued in the actual app
Copy number
Agree to screen/input control and command execution terms
Agree to the terms, then approve on this PC.
- Terminal access
- On by default
Closing this window ends remote support.
- Run without an account sign-in
- Accept each connection yourself
- Close the window to end sharing
HOW IT WORKS
Four steps. No complicated setup.
Run Support
Open the downloaded file and approve the Windows administrator prompt.
Share your number
Give the 9-digit number shown in the app to the person helping you.
Accept the request
Review the requester and screen/input control and command execution permissions. Agree to the terms, then approve the connection.
Close when finished
Close the app window to end the remote support session.
YOU ARE IN CONTROL
You decide when sharing starts and ends.
A number alone does not grant access. Review the permissions and terms, agree, then accept on your PC.
Close the window to disconnect
Support does not remain as a background service.
Approval includes command execution
Terminal is on by default. To approve a connection, agree to terms that allow screen/input control and terminal command execution together.
Receiving help or providing it? Choose your app.
The PC receiving help
AirDesk Support
Run AirDesk Support, share your number and accept the request to receive help.
- Screen, keyboard/mouse control and terminal commands
- No sign-in, service or driver installation
The person providing help
AirDesk
Sign in to the regular AirDesk app and request a connection using the other person's number.
- Sign in with a regular AirDesk account
- Connect after the recipient agrees to the terms and accepts
Frequently asked questions
Which PCs can run Support?
The PC receiving help must run Windows x64 or ARM64. Choose Windows x64 for Intel or AMD PCs, or ARM64 for ARM-based Windows PCs such as Snapdragon devices. Support is Windows-only. The person providing help uses the regular AirDesk app.
Are administrator privileges required?
Yes. Support requests Windows administrator approval (UAC) at startup and will not run if you decline. Portable execution installs no Windows service or driver. Remote control of the UAC secure desktop or pre-login screen is not guaranteed.
Should the person helping download this file too?
Support is for the PC receiving help. The person helping signs in to the regular AirDesk app and requests a connection with the 9-digit number. A number alone does not grant access: the recipient reviews the requester and permissions, agrees to the terms and approves on their PC.
Does it support file transfer or audio?
Support provides screen sharing, keyboard/mouse control and terminal command execution. Terminal is on by default. Approving a connection requires agreement to terms that authorize these permissions together. File transfer, clipboard, audio/microphone, controllers, USB/IP, printing, MCP/automation and a browser viewer are not supported.
Can someone reconnect after I close Support?
No. Closing the window or turning off sharing ends the connection and any active terminal. Support does not leave a background service or unattended access. To receive help again, run the app yourself and accept a new connection request.
AirDesk Support. There when you need help.
Download it on the Windows PC that needs help and get started.
Windows administrator approval (UAC) is required to run Support. · Windows x64
Check file status and download options