Start with these checks
- Check the account that registered this computer and the account currently signed in.
- The device cannot switch between these account regions. Contact support for migration help.
Advanced diagnostics · for administrators and support
Check the account that registered this computer and the account currently signed in. The device cannot switch between these account regions. Contact support for migration help.
The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.
The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.