Start with these checks
- This account has no API key with that ID.
- Refresh the API key list on My Page and try again.
Advanced diagnostics · for administrators and support
This account has no API key with that ID. Refresh the API key list on My Page and try again.
The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.
The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.