Start with these checks
- Check your email and password, then sign in again.
- Use password reset on the sign-in page if you no longer remember your password.
Advanced diagnostics · for administrators and support
Check your email and password, then sign in again. Use password reset on the sign-in page if you no longer remember your password.
The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.
The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.