This policy applies to withdrawal, cancellation and refunds of fixed-term AirDesk Pro and Teams passes. Only products on sale can be purchased. Total price, seats, term and seller are shown at purchase.
(1) Korean checkout: AirDesk Inc. is the seller and you pay in KRW through Payple. Purchases do not automatically renew or create recurring charges.
(2) International checkout: Paddle is the Merchant of Record and handles payment, taxes, invoices and refunds. The term and whether it renews automatically are shown at checkout, and refunds are governed by this policy together with Paddle’s Checkout Buyer Terms (https://www.paddle.com/legal/checkout-buyer-terms).
Free has no payment. Separate Enterprise contracts do not exclude applicable mandatory rights.
2. Withdrawal period
Korean checkout: Consumers covered by Korea's Electronic Commerce Consumer Protection Act generally have seven days from receipt of the written contract information to withdraw. If supply starts later, the seven days run from receipt or commencement of supply. Missing contract documents/address or obstruction of withdrawal follow the starting dates in Article 17. A written request, including email, takes effect on its dispatch date.
International checkout (Paddle): you may request a refund within 14 days of purchase. If the law of your country gives a longer period or a more favorable right, that applies.
3. Use and undelivered portions
Payment, account login or pass activation alone does not make every refund unavailable. Commencement of services or digital content may restrict withdrawal only where legal requirements are met. If the restriction was not disclosed before purchase or required measures such as trial use were not provided, you may still withdraw after delivery has started. Undelivered portions of a divisible contract, including divisible periods or seats, are considered separately. No penalty or damages are charged for statutory withdrawal.
A refund request for an international purchase made within 14 days is accepted whether or not you have used the service.
4. Defects, non-performance and duplicate payments
If supply differs from advertising or the contract, withdrawal may be requested within the statutory limits of three months from supply and 30 days from knowing or being able to know the discrepancy. The ordinary seven-day change-of-mind limit is not the only remedy. Duplicate charges, non-supply after payment and company-attributable outages are addressed through cancellation, refund or other applicable remedies based on the transaction, supply and law. For international purchases, you may contact us or Paddle.
5. Early termination
Korean checkout: You may request early termination after the statutory withdrawal period. On early termination we refund the unused remaining period, calculated pro rata by day, without deducting a penalty or separate fee. No discounted-price clawback has been established. We do not retroactively apply undisclosed/unagreed terms. We explain the calculation and refundable scope based on delivered/undelivered service, the conditions at purchase and applicable law, without reducing statutory termination/refund rights. Any new commercial termination criteria must be disclosed before purchase and cannot be applied retroactively to existing orders to their detriment.
International checkout: you may cancel an auto-renewing purchase at any time. After cancellation you are not charged from the next renewal and keep access until the end of the period already paid. Refunds of the remaining period after 14 days are decided by us and Paddle under the purchase conditions and applicable law, and never less favorably than the rights the law guarantees.
6. How to request
Email support@airdesk.co.kr from the registered address with your order ID, payment date, product and request. Order IDs appear under Account → Billing. A missing order ID does not prevent submission; we can identify the account/transaction. Do not send passwords, full card numbers, CVCs or ID copies. We perform minimum necessary verification and explain receipt, grounds and refund details. Email requests remain available without an automatic refund button.
International checkout: find your order through the link in the Paddle receipt email or at https://paddle.net and request a refund there, or email us at the address above with your order ID (Paddle transaction number) and request. We will ask Paddle to process the refund or explain how to proceed.
7. Refund timing and method
Korean checkout: For valid statutory withdrawal involving services, digital content or unsupplied orders, payment is refunded within three business days of withdrawal. Internal review or card-provider completion does not postpone that statutory deadline. We promptly request suspension/cancellation through the original payment method and inform you of the result. A card provider's statement-posting schedule does not replace our refund duty. Statutory late-refund compensation applies to delay. Other termination/cancellation deadlines follow applicable law and purchase terms.
International checkout: Paddle returns approved refunds to the original payment method. The time at which the refund completes depends on Paddle and the card or payment provider, and we tell you when it is approved and how it is progressing. If the law of your country sets a refund deadline, that deadline applies.
8. Contact, disputes and changes
Service contact: AirDesk Inc., support@airdesk.co.kr. Payment, tax and invoice questions for international purchases: Paddle (https://paddle.net). Unresolved consumer disputes may be referred to Korea's 1372 Consumer Counseling Center or Korea Consumer Agency. Your right to sue in the competent court remains available. Overseas consumers may also use their country’s consumer protection authority.
Document version: 2026-11-04.1. Presented for passes sold after publication; existing statutory transaction rights apply regardless of publication. Changes follow the prior-notice procedure in the Terms of Service.
