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Server and API responses

RELAY_UPDATE_REQUIRED

Both apps need an update to use relay fallback

Read the detailed reason in the app alongside the checks below.

Start with these checks

  1. Update AirDesk on both the remote PC and the connecting device.
  2. Relay fallback cannot start if either app lacks support. Start a new connection after updating both apps.
See the setup and connection guide
Advanced diagnostics · for administrators and support

Update AirDesk on both the remote PC and the connecting device. Relay fallback cannot start if either app lacks support. Start a new connection after updating both apps.

The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.

The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.