Start with these checks
- Ask your administrator whether Enterprise relay fallback is enabled for the organization.
- You can still try a direct connection. Changing the plan alone does not automatically enable the relay service.
Advanced diagnostics · for administrators and support
Ask your administrator whether Enterprise relay fallback is enabled for the organization. You can still try a direct connection. Changing the plan alone does not automatically enable the relay service.
The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.
The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.