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Sign-in & access

ERR-1010

Sign in again to connect to other computers

Read the detailed reason in the app alongside the checks below.

Start with these checks

  1. Sign in again on this computer before connecting to other computers.
  2. Incoming connections to this computer remain available.
See the setup and connection guide
Advanced diagnostics · for administrators and support

Sign in again on this computer to connect to other computers. Incoming connections remain available.

The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.

The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.