Start with these checks
- Website session management requires Pro or higher.
- Check your account plan and active term. Contact support if a paid entitlement is missing.
Advanced diagnostics · for administrators and support
Website session management requires Pro or higher. Check your account plan and active term. Contact support if a paid entitlement is missing.
The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.
The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.