AIRDESK / GUIDE
Prepare a Windows or Mac host and follow the app screens for connecting, settings and sharing.
Install the app on the Windows or Mac host and the device you connect from. Check the download page for supported devices and an installer matching your operating system and chip. On a Mac, drag the app from the DMG into Applications. Follow the numbered instructions on the desktop, phone and tablet app screens below.
Create an account on the website and sign in with the same account on the host and connecting device. Turn sharing on in My PC Sharing on the remote computer, and check its status and sleep settings. On a Mac, allow Screen Recording and Accessibility, then return to the app and refresh its status. Phones and tablets connect to this host.
Choose an online computer you own or that has been shared with you in the connecting device's app. Remote sessions open in the app; use the website to manage computers and access. If the app has a number connection screen, enter the host's computer number. Access permission is still required.
Check that both devices are online and the host is running. Update the apps and check that the firewall allows their traffic. Ask your network administrator for help if company policies or double NAT restrict direct connections.
Choose an installer, make your first connection and check multiple screens.
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Install AirDesk on Mac and Windows, prepare your host and connect with the same account. Check sharing permissions and troubleshoot connection errors.
Check your Windows system type and select the correct AirDesk x64 or ARM64 installer. Verify host readiness, screen updates and remote input after installation.
Prepare a computer for working remotely: power and sleep settings, accounts, sharing permissions, connection checks and access review after use.
Understand physical and virtual displays, open an additional remote screen and check what happens when a second window does not appear or update.
Explore AirDesk app screens and follow the instructions for your device. Select an image to enlarge it. Some labels and options may vary by device, operating system and app version.
Windows and Mac can be the remote host or the device you connect from. Prepare the host, then connect from another computer, phone or tablet.
Step 1 of 7
Sign in with the email account you use on the website. Enter your authentication code if two-factor authentication is enabled. Enable or disable two-factor authentication in your account settings on the website.
Follow the numbered steps
The owner sets input, audio and clipboard permissions for shared computers. Remote terminal is available on all plans when supported and permitted by the host. Remote printer requires Pro or above and host support.
Compare plans →Enable or disable two-factor authentication in your account settings on the website. The app verifies your authentication code when you sign in.
Account settings on the web →