Start with these checks
- Your saved sign-in has expired or been revoked. Sign in again on this computer.
- After signing in, refresh the computer list and try the connection again.
Advanced diagnostics · for administrators and support
Your saved sign-in has expired or been revoked. Sign in again on this computer.
The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.
The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.