Start with these checks
- One account can connect at most 5 PCs as online MCP bridges at the same time.
- Close AirDesk or turn off online MCP on a PC you are not using, then try again.
Advanced diagnostics · for administrators and support
One account can connect at most 5 PCs as online MCP bridges at the same time. Close AirDesk or turn off online MCP on a PC you are not using, then try again.
The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.
The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.