Start with these checks
- Check the coupon type. Apply discount coupons during checkout.
- Coupons that grant plan days and coupons that discount a payment are redeemed in different places.
Advanced diagnostics · for administrators and support
Check the coupon type. Apply discount coupons during checkout. Coupons that grant plan days and coupons that discount a payment are redeemed in different places.
The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.
The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.