Start with these checks
- Sign in once with the account previously used on this PC to finish enrolling the device.
- If you cannot access the previous account, ask support for device recovery instead of repeatedly registering it.
Advanced diagnostics · for administrators and support
Sign in once with the account previously used on this PC to finish enrolling the device. If you cannot access the previous account, ask support for device recovery instead of repeatedly registering it.
The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.
The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.