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Server and API responses

MQTT_CONNECTION_CHANGED

Your realtime connection has changed

Read the detailed reason in the app alongside the checks below.

Start with these checks

  1. Update AirDesk on this computer and sign in again.
  2. Let the realtime connection reconnect, then refresh the computer list and try connecting.
See the setup and connection guide
Advanced diagnostics · for administrators and support

Update AirDesk on this computer and sign in again. Let the realtime connection reconnect, then refresh the computer list and try connecting.

The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.

The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.