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Server and API responses

RELAY_PROVIDER_UNAVAILABLE

The relay service is temporarily unavailable

Read the detailed reason in the app alongside the checks below.

Start with these checks

  1. The relay connection service is temporarily unavailable. Try connecting again later.
  2. Check whether a direct connection is possible. If it continues, send your administrator or support the code and time of the error.
See the setup and connection guide
Advanced diagnostics · for administrators and support

The relay connection service is temporarily unavailable. Try connecting again later. Check whether a direct connection is possible. If it continues, send your administrator or support the code and time of the error.

The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.

The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.