Start with these checks
- Relay fallback is available only for authorized Enterprise connections.
- Other plans use direct connections. Check both PCs, their internet connection and firewall. Organization users can ask their administrator about the plan and relay settings.
Advanced diagnostics · for administrators and support
Relay fallback is available only for authorized Enterprise connections. Other plans use direct connections. Check both PCs, their internet connection and firewall. Organization users can ask their administrator about the plan and relay settings.
The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.
The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.