Start with these checks
- Update AirDesk on this computer and sign in again.
- Retry registration to complete a fresh device check. If it still fails, ask support to check the original computer registration.
Advanced diagnostics · for administrators and support
Update AirDesk on this computer and sign in again. Retry registration to complete a fresh device check. If it still fails, ask support to check the original computer registration.
The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.
The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.