Start with these checks
- Check that you are signed in to the account used for the PC you want to access.
- For a shared PC, ask its owner to check your access and any pending connection approval.
- Refresh the computer list and try connecting again.
Advanced diagnostics · for administrators and support
Your password was accepted and this network needs verification. Check your account email inbox and spam folder for the login verification email. Open its link on the same computer and network, then sign in to the app again. The link is valid for 15 minutes; if it expires, sign in again to request a new email.
The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.
The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.