Start with these checks
- Check that you are signed in to the account used for the PC you want to access.
- For a shared PC, ask its owner to check your access and any pending connection approval.
- Refresh the computer list and try connecting again.
Advanced diagnostics · for administrators and support
Ask the host owner to check the access permissions, tier and approval settings.
The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.
The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.