This article summarizes Rsupport’s official notice as checked on November 14, 2026. Consult the company’s latest guidance for any updates.
Unauthorized access to Rsupport’s RemoteCall SaaS partner operations site was identified following an external attack. The company said some customer information had been exposed.
What happened?
According to the published notice, Rsupport identified unusual activity on an internal developer’s computer and, during its investigation, found unauthorized access to the RemoteCall SaaS partner operations site. The company said it confirmed the exposure on October 28, blocked the identified access path, and reported the incident to the Korea Internet & Security Agency (KISA) on October 29. Rsupport said it also filed a personal information breach report on October 30 and continued to examine the circumstances and strengthen safeguards. Rsupport official notice (Korean)
What information was exposed?
The company said some information entered or registered in the partner operations site was exposed, including customer organization names and contact persons’ names, email addresses and phone numbers. It said affected people were being notified individually using their registered email addresses and mobile numbers.
Rsupport stated that the incident was limited to the partner operations site and did not involve a direct breach of the RemoteCall service servers or compromise of remote control functions. It also said the personal information of end customers receiving support and remote support data were not affected. These statements reflect the company’s official notice.
What users can check
Watch for updates. Review official notices and direct communications for new findings or instructions.
Be alert to impersonation. If a message claims an urgent security update or account verification is required, avoid opening its links or attachments. Contact the provider through an established official channel instead.
Review accounts and access. Remove unneeded administrator and agent accounts, review departed employees’ and contractors’ permissions, and use available multi-factor authentication and connection logs. Make sure staff know how support sessions are approved and ended.
If you suspect unauthorized access or actual harm, contact the provider and your organization’s security team promptly.
Evaluating remote support security
Alongside features and price, review session approval, permissions for input, files and clipboard, and how the provider communicates incidents. AirDesk also provides per-computer access and input permission controls. No product can guarantee that an incident will never occur, so review account and operating practices regularly. AirDesk features