Start with these checks
- Check that the remote PC can reach the internet and the airdesk server.
- Update both apps to the latest version, then reconnect.
- If it keeps disconnecting after about 90 seconds, send support the time and logs from both apps. This code is separate from sign-in expiry.
Advanced diagnostics · for administrators and support
The remote PC could not renew session authorization with the server for 90 seconds. Check its internet and server connection, then reconnect. A delayed server response or network issue may have caused this; it is separate from sign-in expiry.
The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.
The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.