Start with these checks
- Note the code, failed stage and reason in the error window, or take a screenshot.
- Try the action once more. If it still fails, contact support below.
Advanced diagnostics · for administrators and support
When contacting support, include this code, the failed stage and the detailed reason.
The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.
The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.