Start with these checks
- Save any ongoing work, then close and reopen the app.
- Use the download page to update the app on both PCs.
- If the error continues, contact support with the code, time and action you took before it happened.
Advanced diagnostics · for administrators and support
Collect the child process log and crash report. The last recorded stage alone does not explain why the process exited.
The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.
The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.