Start with these checks
- Check that the display you want to use is connected to the remote PC and powered on.
- Check both app versions, update to the latest release and reconnect.
- If the error continues, describe your display setup and send support a screenshot of the error.
Advanced diagnostics · for administrators and support
On the remote PC, check the selected display, screen capture permission and capture backend.
The host is the remote PC; the client is the PC you connect from. If you cannot locate logs, start by sending the error code and detailed reason from the error window.
The error code alone does not show whether a device failed or a firewall blocked the connection. Check the detailed reason and logs as well.